Returns & Refunds

Orders
All orders are subject to acceptance in accordance with product availability and payment terms. Should the item purchased not be in stock you will be contacted by telephone or e-mail and offered the option to cancel your order and receive a refund, to wait for the item to return to stock or accept an alternative product.

Shipping and Handling
Our Intention is to supply all orders in full within 5-7 working days from stock. As described within our Terms and Conditions every reasonable effort will be made to contact you should the delivery date be in excess of 5-7 days. Fakraaj Herbals Limted accepts No liability for any loss or damages caused from late delivery of any order. Customers can call and discuss specific delivery requirements and short notice orders and every effort will be made to accommodate individual and unique circumstances. However we cannot be held liable for any costs or damages which result from any failure in meeting any agreed delivery circumstances.

Returns Policy
Users rights to return goods are protected under the EU Distance Selling Directive.

You are entitled to cancel your order and return the goods within 7 working days for a full refund, including the cost of delivery. Do this by contacting us by email or telephone and quoting the order number supplied to you. Your refund will be paid within 30 days. You are responsible for the cost and risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value. This cancellation policy does not affect your rights when we are at fault - for example, if goods are faulty or misdescribed.

Any goods returned should be in saleable condition.